Reimbursement Policy

1. Conditions for Reimbursement

We accept reimbursement requests under certain conditions, including but not limited to:

  • Dissatisfaction with the course content or delivery.
  • Technical issues that prevent access to course materials or lessons.

2. Time Limit for Request

Reimbursement requests must be submitted within 7 days from the date of purchase.
Requests made after this period will not be considered.

3. Exclusions

Reimbursements will not be granted in the following cases:

  • If the course has been completed, or if more than 5% of the course content has been accessed or completed.
  • If the course content has been downloaded.

4. Process for Requesting a Reimbursement

To request a reimbursement, please follow these steps:

  1. Contact us through any of the available channels listed below.
  2. Provide the necessary details, including:
    • Order number.
    • Email address.
    • Reason for the request.

5. Contact Channels

You can reach us through the following methods:

6. Refund Method

Refunds will be processed to the original payment method used for the purchase.
Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.

7. Response and Reimbursement Processing Time

Once we receive your request, we will process it within 5 business days.
The reimbursement will be issued promptly after processing.

8. Special Circumstances

In exceptional cases, we may review and approve reimbursement requests on a case-by-case basis, even outside the standard criteria.

9. Non-Refundable Fees

Any applicable administrative or processing fees are non-refundable.

10. Course Changes or Cancellations

In the unlikely event that we need to cancel or modify the course content significantly, we will notify you in advance and offer you a full refund.

11. Legal Disclaimer

This refund policy is subject to change without notice. Please review it periodically to stay informed of any updates.

12. Agreement to Policy

By purchasing or enrolling in the course, you agree to abide by the terms of this refund policy.

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